Privacy Policy

Last Updated: April 28, 2026

Dollar Media Technology Limited, a Hong Kong registered company doing business as Bibchintz Service Center ("Company," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.

By using our website or engaging our services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

We collect the following categories of personal information:

Information You Provide Directly:

Contact information: name, email address, phone number, mailing address
Service request details: device type, device model, description of the issue
Shipping information: shipping address, tracking numbers
Payment information: credit/debit card number, billing address (processed securely by our payment processor; we do not store full card numbers)
Communications: emails, phone conversations, and chat messages exchanged with our team

Information Collected Automatically:

Usage data: pages visited, time on site, referring URL, browser type
Device information: IP address, operating system, screen resolution
Cookies and similar technologies: session cookies, analytics cookies (see Section 7)

Information We Do NOT Collect:

We do not access, read, copy, or store any data from your hardware device during the repair process
We do not collect or store financial account information, recovery phrases, PINs, or passwords from your device
We do not store full credit card or debit card numbers on our systems

2. How We Use Your Information

We use the personal information we collect for the following purposes:

To provide, maintain, and improve our repair, diagnostics, and tech support services
To process your service requests and communicate with you about your device
To process payments and send invoices
To send shipping notifications and tracking information
To respond to your inquiries and provide customer support
To send service-related communications (e.g., repair status updates, warranty reminders)
To comply with legal obligations and enforce our Terms of Service
To analyze website usage and improve our online experience

We do not sell your personal information to third parties. We do not use your information for automated decision-making or profiling.

3. How We Share Your Information

We may share your personal information in the following limited circumstances:

Service providers: We share information with trusted third-party service providers who assist us in operating our business, including payment processors, shipping carriers, email service providers, and website hosting providers. These providers are contractually obligated to use your information only for the purpose of providing services to us.
Legal requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
Protection of rights: We may disclose information to protect the rights, property, or safety of Dollar Media Technology Limited, our clients, or others.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to satisfy legal, accounting, or reporting requirements. Specifically:

Service records: Retained for 3 years from the date of service completion for warranty and support purposes
Payment records: Retained for 7 years as required by tax and accounting regulations
Communications: Retained for 2 years from the date of last contact
Website usage data: Retained for 12 months

After these retention periods, personal information is securely deleted or anonymized.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit (TLS/SSL) and at rest
Access controls limiting personnel access to personal data on a need-to-know basis
Regular security assessments and vulnerability testing
Secure physical handling of devices with chain-of-custody logging

While we take reasonable measures to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

For All Users:

Access: You may request a copy of the personal information we hold about you.
Correction: You may request that we correct inaccurate or incomplete personal information.
Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
Opt-out: You may opt out of receiving promotional communications at any time by contacting us or using the unsubscribe link in our emails.

For California Residents (CCPA/CPRA):

You have the right to know what personal information we collect, use, and disclose.
You have the right to request deletion of your personal information.
You have the right to opt out of the sale or sharing of your personal information. Note: We do not sell your personal information.
You have the right not to be discriminated against for exercising your privacy rights.
You may designate an authorized agent to make requests on your behalf.

For residents of other U.S. states with privacy laws (Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and others): You may have similar rights under your state's privacy law. Please contact us to exercise any applicable rights.

To exercise any of these rights, please contact us using the information in Section 10 below. We will respond to verifiable requests within 45 days (or as required by applicable law).

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and analyze site usage. The types of cookies we use include:

Essential cookies: Necessary for the website to function properly (e.g., session management).
Analytics cookies: Help us understand how visitors use our website (e.g., pages visited, time on site). We use this data to improve our services and content.

You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us:

Dollar Media Technology Limited (d/b/a Bibchintz Service Center)
Kam Fone Mansion, 16 Kam Fong Street, Mong Kok, Kowloon, Hong Kong
Email: [email protected]
Phone: +852 5803 1288

For privacy-specific inquiries, please include "Privacy Request" in the subject line of your email.